Dear Valued Customers:
The entire global supply chain continues to experience immense pressure because of stresses caused by COVID-19 and related transportation issues. Consumers and businesses alike are finding it more challenging to get the components they want as quickly as they did only a few months ago. The most trying part about dealing with a global economic situation like this is that almost every type of product in every type of market is feeling the effect of product shortages and delays. We are no exception.
For the most part, we have been able to avoid many of these shortages by ensuring overstock of our most used components. Unfortunately, due to the extended time of the supply chain crisis, our reserves on some of these components have been all but exhausted. Because of these shortages, we have had to make some hard but short-term changes regarding the capsules and or packaging components we use to ensure we do not run out of inventory.
One critical thing to note is that All active ingredients will remain exactly the same so there is no need to adjust dosages. These changes are ONLY affecting the capsule type, or packaging components used.
Below is a list of some changes to our NMN 250mg product that you may receive depending on what run it was from.
- Your product may contain a double zero white capsule (which is larger than normal) with a lighter color powder due to the increased blend of cellulose. The powder color in the capsules will not be the light brown you are used to seeing but will be more white. The NMN dosage in each capsule is still the same as it has always been.
- Your product may contain a single zero clear capsule. This is the same size capsule we normally use, but it is clear rather than white. This powder will be the normal light brown color you are used to seeing. The only difference is that the capsules are clear. There is no other difference for this run.
e want every one of you to know that we are working very hard to resolve these issues and return to our standard bottles, tops and capsules. This is only a temporary solution until the supply chain is fully sorted out. We will be going back to our standard components, using the same size and the same raw material for future runs.
In the near future, we are confident these shortages will be resolved and we are working hard with suppliers to restock these components.
Thank you for your patience and understanding in these times and for choosing Genex Formulas. We know you can go anywhere, so we appreciate you sticking with us!
If you have any questions about this or anything else, please feel free to contact us.